Customer Service
Contact Us
We're here to help! If you have any questions about our products or your order, please reach out:
- Email: admin@hearthillgifts.co.uk
- Phone: +441144940699
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Business Address: Unit A
82 James Carter Road
Mildenhall
IP28 7DE
Shipping Information
We aim to dispatch all orders within 2 business days. Delivery times vary by location:
- UK Standard: 3-5 business days
- Express delivery options available at checkout
You'll receive a tracking number via email once your order ships.
Returns & Refunds
We want you to love your purchase. If you're not completely satisfied:
- Returns accepted within 14 days of delivery
- Items must be unused and in original packaging
- Refunds processed within 14 business days of receiving your return
- Contact us at admin@hearthillgifts.co.uk to initiate a return
Product Care & Safety
Candles: Never leave burning candles unattended. Keep away from drafts, children, and pets. Trim wick to 5mm before each use.
Diffusers & Oils: Keep out of reach of children and pets. Avoid contact with skin and eyes. Use in well-ventilated areas.
Frequently Asked Questions
How do I choose the right scent?
Browse our collection descriptions for scent profiles. We're happy to provide recommendations - just email us!
Do you offer samples?
We can not offer samples
Can I order in bulk or wholesale?
Yes! Contact us at admin@hearthillgifts.co.uk for wholesale inquiries.
Privacy & Policies
View our Privacy Policy, Refund Policy, and Terms of Service.