Refund policy
We are committed to ensuring you are completely satisfied with your purchase from Heart Hill Gifts.
Your Right to Cancel (14-Day Cooling-Off Period)
Under UK consumer protection law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is known as your 'cooling-off period'.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., by email or letter). You can contact us at the details provided on our Contact page.
If you cancel your order, you must return the goods to us within 14 days of informing us of your cancellation. You will be responsible for the cost of returning the goods unless we delivered a faulty or incorrect item.
Conditions for Returns
To be eligible for a return under the 14-day cooling-off period, items must be:
- Unused and in the same condition that you received them
- In their original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment.
Faulty or Damaged Goods
Under UK law, goods must be as described, fit for purpose, and of satisfactory quality. If your item is faulty or damaged, please contact us immediately. We will arrange for a replacement or full refund, including return postage costs.
Exceptions
Certain items cannot be returned, including:
- Personalised or custom-made items
- Perishable goods
- Items that have been used or are not in their original condition
Contact Us
admin@hearthillgifts.co.uk
Tel: 01144940699
Returns Address:
HEART HILL GIFTS
Unit A
82 James Carter Road
Mildenhall
IP28 7DE