Shipping policy
Delivery Policy
We are pleased to offer Free Standard Delivery on all orders to UK Mainland addresses. Please note that due to courier surcharges for transit across water or to remote areas, I apologise, but because of the excessive costs involved we do not ship to Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight, or Scilly Isles
- Northern Ireland (All BT postcodes)
- Scottish Highlands & Islands (See list below)
- Isle of Man (All IM postcodes)
- Isle of Wight (PO30–PO41)
- Scilly Isles (TR21–TR25)
Note: We do not currently offer free shipping to the Channel Islands (Jersey/Guernsey) as these are treated as international exports for customs purposes.
Postcode Exclusion List
Northern Ireland: BT (All)
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Isle of Man: IM (All)
Isle of Wight: PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
Scilly Isles: TR21, TR22, TR23, TR24, TR25
Processing and Delivery
- Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays)
- Delivery Time: Standard delivery typically takes 2-4 business days from dispatch
- Multiple Items: Orders with multiple products may arrive in separate packages with individual tracking numbers
Tracking You will receive a tracking number via email once your order has been dispatched.
Contact Us If your order does not arrive within the estimated timeframe, please contact us at admin@hearthillgifts.co.uk or call 01144 940699 with your order number.